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What is PayPal

The secure way for individuals and businesses to send and receive money.

With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance - all without sharing your financial details with the seller. It's also an easy way to receive payments online from the sender's card or bank account, in the UK or abroad. Plus, it's free to send money and to sign up for an account.

What are the Benefits of Using PayPal?

It's Fast
Payments are immediate. It's quicker than sending cheques or postal orders.

It's Private
PayPal does not reveal your financial information to sellers.

It's Global
PayPal is accepted worldwide, and can be used to make payments locally or internationally.

It's Easy
Send money to anyone in just a few clicks.

It's Trusted
Industry-leading fraud prevention keeps you safe and secure.

It's Cost-Effective
It's free to send money, and PayPal is affordable for businesses of all sizes.

Extensive protection against fraudulent transactions from your account

With PayPal, you have extensive protection against fraudulent transactions from your account.

• To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction.

• In the unlikely event of receiving confirmation of a transaction you don't recognise, our dedicated customer support team is there to help you. With PayPal, you typically won't be held liable for payments that you did not approve.

Purchase protection on eBay - PayPal Buyer Protection.

When you're shopping on eBay, look for items that are covered by PayPal Buyer Protection.

With it, you get free protection of up to £500.00 GBP on your purchases. To determine if your item is eligible, look for PayPal Buyer Protection in the Seller Information box on the View Item page. When your transaction isn't covered by PayPal Buyer Protection, you may still be covered by our Buyer Complaint Policy.

To review guidelines for filing a claim and for specific terms and conditions, please review the PayPal Buyer Protection Policy and Buyer Complaint Policy in our User Agreement.

Dispute resolution on PayPal purchases

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. To find this forum, log in to your PayPal account and click 'Resolution Centre'. Through it, you can file a claim against:

• A physical good that you paid for but never received.
• A physical good you purchased on eBay that is significantly different from what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you'll be advised of your claim's status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in their User Agreement.